Veterinary Practice Management: Team Development

To invest or not to invest?

7 Steps to Catapult Your Team to the Top

Veterinary practice management is no easy task, and HR failures are a liability that can be minimized when planned for properly. One aspect of veterinary practice management is team development. Recruiting and on-boarding your ideal candidate is paramount to the success of your practice.  Establishing and following an engagement plan is vital as is investing in your team to ensure good employees stay for the long haul.  So where does team and employee development fit in?

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No investment in an individual or a team  will leave you fully staffed or completely dysfunctional.

How do you take your team to the next level?

  1. Mission, Vision, Core Values
  2. Face to Face professional development
  3. Practice Skills/Needs Assessment
  4. Action Planning
  5. Practical Application
  6. Measure
  7. Update/Repeat

Always look to your Mission, Vision and Core Values.  These are critical pieces of your Development Plan.

Conduct a face to face professional development interview with each team member.  Document the conversation and work with each team member to prepare a written and actionable professional development plan.  PDP’s are excellent tools to utilize during their scheduled evaluations.  Ideas of what to include in your interview and plan: self S.W.O.T. analysis.  S.M.A.R.T. goals, short term (1 year or less)and long term (>1 year to 5 years) professional goals, continuing education plan, veterinary practice S.W.O.T. analysis and team member’s ideas/suggestions to continue or improve.

Once you have your team’s professional development plans (PDPs), conduct a practice skills and needs assessment.  Where is your team?  Where do they need to be?  How is the practice going to support them to get there?  Utilizing your face to face interviews will provide a clearer direction, which will also allow you to focus on your mission statement, vision statement and core values.

With your team conduct an action planning session.  Have your team members bring their PDPs to the action planning meeting.  Have your Mission, Vision and Core Value statements posted.  Reveal your Skills and Needs assessment.  Invite your team to comment, and participate in the process.  With your team on board you can now prepare the practical application.

The practical application should include details to align with each team member’s PDP and your prepared Skills/Needs Assessment and action plan.  A clear timeline and review process should be established and posted for team reference.  Now the work begins…

Regular planned measurements should take place during the practical application portion of your timeline.  Individual assessments are best during scheduled evaluations.  Team progress should be incorporated into scheduled whole team meetings.

As the timeline winds down, you will need to review, update and plan for your next Team Development plan.  Team Development plans are not set to any specific timeline, but your practice should be committed to continuous team development.  Each plan and timeline will vary based on your team’s current development. An excellent reference tool is   Tuckman’s Team Development model.

Are you ready to develop and prepare a Team Development Plan for your veterinary practice management? Holdsworth & Co., CPA’s provides customized Veterinary Practice Consulting, some of our popular services:

  • Leadership Mentoring Program
  • Train the Trainer Program
  • Practice Examination
  • Start Up Veterinary Practice Consulting
  • Full Service Accounting for your Veterinary Practice

Contact Us today for a free consultation!